Payroll Support Advisor

TES Global

Sheffield, United Kingdom
Base: £26,091.00; bonus/equity: not specified; ben...
On-site
Handle payroll customer contacts via multiple channels
Meet slas for payroll subscription customers
Resolve technical payroll issues and complaints
The role involves providing comprehensive payroll support to customers through email, phone, and webchat channels

Job Summary

  • The role involves providing comprehensive payroll support to customers through email, phone, and webchat channels.
  • Employees are expected to take ownership of investigating and resolving customer enquiries while adhering to strict service level agreements.
  • The position offers opportunities to work within a best-in-class support team located in friendly offices in Sheffield with hybrid working patterns.

Matching Summary

The role involves providing comprehensive payroll support to customers through email, phone, and webchat channels.

Salary

Base: £26,091.00; Bonus/Equity: Not specified; Benefits: Time in lieu for weekend work

Skills & Requirements

Must-have

  • Handle payroll customer contacts via multiple channels
  • Meet SLAs for payroll subscription customers
  • Resolve technical payroll issues and complaints

Nice-to-have

  • Strong up-to-date payroll and product knowledge
  • Ability to work autonomously in a team environment
  • Positive attitude in a busy operational setting

Key Requirements

  • Previous payroll customer service experience (preferable)
  • Professional payroll qualification such as CIPP (preferable)

Work Rights

Not specified

Tailored Resume

Cover Letter