Guest Service Associate (f&b Service) @ Ibis Navi Mumbai

Sofitel Brisbane Central

Navi Mumbai, India
On-site
Guest service management
Customer complaint resolution
Food and beverage service knowledge
Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations

Job Summary

  • Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Matching Summary

Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.

Skills & Requirements

Must-have

  • Guest service management
  • Customer complaint resolution
  • Food and beverage service knowledge
  • Coordination with multiple departments
  • Operational setup and inspection
  • Handling guest orders and billing

Nice-to-have

  • Promoting hotel facilities
  • Cost effective resource use
  • Occupational health and safety compliance
  • Team cooperation and morale building
  • Product knowledge and selling skills

Key Requirements

  • Diploma or Graduate qualification

Work Rights

Not specified

Tailored Resume

Cover Letter