Supervisor, Guest Experience

OMERS Administration Corporation Inc

Calgary, Canada
On-site
Exceptional guest experiences
Lead guest experience representatives
Manage gift card program
Responsible for the day-to-day operations of the Guest Experience program and lead a team of Guest Experience Representatives

Job Summary

  • Responsible for the day-to-day operations of the Guest Experience program and lead a team of Guest Experience Representatives.
  • The Guest Experience Supervisor and their team are committed to providing exceptional guest experiences and ensuring every guest interaction is carried out in a professional and efficient manner.
  • You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth.

Matching Summary

Responsible for the day-to-day operations of the Guest Experience program and lead a team of Guest Experience Representatives.

Skills & Requirements

Must-have

  • Exceptional guest experiences
  • Lead Guest Experience Representatives
  • Manage gift card program
  • Handle customer escalations
  • Professional and efficient manner

Nice-to-have

  • Personalize employee journey
  • Build connections
  • Support communities
  • Anticipating needs
  • Earning respect

Key Requirements

  • 3-5 years of supervisory experience
  • Customer service and/or hospitality industry
  • Proven success in leading and developing a team
  • Ability to work a flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter