Contact Center Assistent (m/w/d)

JCI

Ratingen, Germany
Base: performance-based + market-conform remunerat...
Handling customer inquiries via phone and email
Ticket system data entry
Shift work and on-call duty
You are the first point of contact for customers and technicians, managing all customer concerns via phone and email and entering them into the ticket system

Job Summary

  • You are the first point of contact for customers and technicians, managing all customer concerns via phone and email and entering them into the ticket system.
  • We offer a responsible and varied role within a pleasant working atmosphere in a global corporation, including comprehensive and professional training tailored to your needs.
  • Employees benefit from free parking, 40-hour work weeks with 30 days vacation, performance-based and market-conform remuneration, accident insurance 24/7, and access to corporate benefits such as discounted travel.

Matching Summary

You are the first point of contact for customers and technicians, managing all customer concerns via phone and email and entering them into the ticket system.

Salary

Base: Performance-based and market-conform remuneration; Bonus/Equity: Not specified; Benefits: Free parking, 30 days vacation, accident insurance, corporate benefits

Skills & Requirements

Must-have

  • Handling customer inquiries via phone and email
  • Ticket system data entry
  • Shift work and on-call duty
  • Proficient PC and MS Office skills
  • Customer and technician communication interface

Nice-to-have

  • Polite and friendly communication style
  • Ability to remain calm under stress
  • Team player attitude
  • Strong service orientation
  • Good German language skills

Key Requirements

  • Completed commercial training or willingness to enter customer service
  • Experience in customer service preferred
  • Very good German language skills in spoken and written form
  • Willingness to work shifts and on-call duties

Work Rights

Not specified

Tailored Resume

Cover Letter