Team Leader - Mandarin

Concentrix

Kuala Lumpur, Malaysia
Mandarin language proficiency required
Call center operations supervision
Performance coaching and accountability
The Team Leader is responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring.
  • This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability to direct reports.
  • The role requires subject matter expertise in handling escalated customer calls and conducting team meetings for open forum input.

Matching Summary

Match Score: 85

The Team Leader is responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring.

Skills & Requirements

Must-have

  • Mandarin language proficiency required
  • Call center operations supervision
  • Performance coaching and accountability
  • Escalated customer call handling
  • Flexible schedule availability

Nice-to-have

  • Strong written and verbal communication
  • Ability to lead in multi-tasking environment
  • Experience with employee termination processes
  • Advocacy for team member development

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience
  • Must be located in Philippines only

Work Rights

Philippines ONLY

Tailored Resume

Cover Letter