Customer Service Manager - Boston, Ma

Philips UK

Boston, MA, US
Base: $101,000.00 to $140,000.00; bonus/equity: an...
Fully remote
2+ years medical device service operations experience
Experience with diagnostic imaging or large healthcare systems
Bachelor's degree or master's with 1+ year experience
The role involves defining and implementing service operations strategies that align with corporate objectives across all business units

Job Summary

  • The role involves defining and implementing service operations strategies that align with corporate objectives across all business units.
  • Candidates must have at least two years of experience in medical device service operations or biomedical engineering with a focus on diagnostic imaging.
  • Employees are eligible for comprehensive benefits including a generous PTO, 401k match up to 7%, HSA contributions, and stock purchase plans.

Matching Summary

The role involves defining and implementing service operations strategies that align with corporate objectives across all business units.

Salary

Base: $101,000.00 to $140,000.00; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k (up to 7% match), HSA, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • 2+ years medical device service operations experience
  • Experience with Diagnostic Imaging or large healthcare systems
  • Bachelor's degree or Master's with 1+ year experience
  • Managing cross-functional projects with multiple stakeholders
  • Ability to perform physical, cognitive, and environmental requirements

Nice-to-have

  • Strategic account planning contributions
  • Hospital environment of care meeting attendance
  • Commitment to improving lives through health technology
  • Collaborative office-based work culture

Key Requirements

  • 2+ years experience in medical device service operations
  • Bachelor's OR Master's degree in Service Delivery/Operations
  • US work authorization required without sponsorship
  • Must reside within commuting distance to Boston, MA

Work Rights

US work authorization is a precondition of employment

Tailored Resume

Cover Letter