Role Overview The Desktop Support Engineer will be responsible for providing day-to-day end-user support and ensuring smooth operation of workplace IT services. The role includes support for Microsoft 365 technologies, endpoint devices, user administration, and first-level troubleshooting for business applications. The engineer will act as the primary point of contact for end users, ensuring timely issue resolution and maintaining a high level of customer service. Key Responsibilities End-User & Workplace Support Provide technical support for:Windows 11 operating systems Microsoft 365 services Exchange Online Microsoft Teams OneDrive Intune / knowledge will be a huge plus Azure AD, Entra ID / knowledge will be a huge plus Troubleshoot hardware and software issues for end users Support Lenovo ThinkPad devices and peripherals Provide first-level support for workplace collaboration tools and applications Required Skills & Experience Technical Skills Windows 11 administration and troubleshooting Microsoft 365 administration and support Exchange Online, Teams, OneDrive support Intune device management / knowledge will be a huge plus Azure AD / Entra ID administration / knowledge will be a huge plus VPN and endpoint security support Basic Active Directory administration Preferred Skills Experience supporting Fortinet VPN solutions Experience with PAM solutions Understanding of ITIL-based support processes Experience with ticketing systems and SLA-driven environments Key Objectives Ensure smooth day-to-day end-user operations Deliver timely incident and request resolution Maintain high user satisfaction and SLA compliance Support stable and secure workplace IT environment