Customer Service Lead

Blue Ridge Equine Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Client service and communication
Patient records and technology
Veterinary experience
This leadership role blends exceptional client service with team supervision and operational support, guiding and supporting the reception team to ensure outstanding client and patient experiences

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, guiding and supporting the reception team to ensure outstanding client and patient experiences.
  • Key responsibilities include client service, patient records management, and team leadership, encompassing tasks from scheduling appointments to processing billing and training new staff.
  • The clinic offers a positive, team-oriented work environment with a strong emphasis on leadership development and professional growth, along with a competitive compensation and benefits package.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, guiding and supporting the reception team to ensure outstanding client and patient experiences.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client service and communication
  • Patient records and technology
  • Veterinary experience
  • Customer service experience

Nice-to-have

  • Leadership and supervision skills
  • Mentorship and coaching
  • Positive and accountable workplace
  • Teamwork and collaboration

Key Requirements

  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • High school diploma
  • 1–2 years of leadership or supervisory experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter