Food & Beverage Reservations Clerk 餐饮预订文员

Four Seasons Hotel Hangzhou at West Lake

Hangzhou, China
On-site
Handle guest communications
Manage reservation records
Process cancellations and modifications
The Four Seasons Hotel Hangzhou at West Lake is seeking a Food & Beverage Reservations Clerk to handle guest reservations via various communication channels, ensuring a high standard of customer service. The ideal candidate should have administrative experience, preferably in hospitality, along with strong interpersonal and computer skills

Job Summary

  • The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
  • This role is part of the Food & Beverage Service department, reporting into the Membership and Food & Beverage Reservations Manager.
  • Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Matching Summary

Match Score: 85

The Four Seasons Hotel Hangzhou at West Lake is seeking a Food & Beverage Reservations Clerk to handle guest reservations via various communication channels, ensuring a high standard of customer service. The ideal candidate should have administrative experience, preferably in hospitality, along with strong interpersonal and computer skills.

Skills & Requirements

Must-have

  • Handle guest communications
  • Manage reservation records
  • Process cancellations and modifications
  • Track private dining room availability
  • Sell restaurant services
  • Provide guest satisfaction

Nice-to-have

  • Professional approach to craft
  • Energetic and proactive
  • Anticipate guest needs
  • Genuine heart in service

Key Requirements

  • Minimum one year administrative experience
  • Hospitality or restaurant related experience preferred
  • Proficiency in Word, Excel, and PowerPoint
  • Basic computer skills for online training
  • Reading, writing, and oral proficiency in English and Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter