Senior Customer Service Manager, Mainland South East Asia (msea)
Avery Dennison Corporation
Nhà Bè, Vietnam
On-site
7+ years customer service experience
Supply chain or manufacturing background
Cross-functional partnership skills
This position will manage the Customer Service Team by providing clear goals, strategies, and initiatives to ensure achievement of divisional financial and non-financial metrics
Job Summary
This position will manage the Customer Service Team by providing clear goals, strategies, and initiatives to ensure achievement of divisional financial and non-financial metrics.
The role requires partnering with Sales, Planning, Logistics, Quality, and Operations to ensure seamless order-to-delivery execution while driving continuous improvement in customer communication.
Avery Dennison is a global materials science company recognized as a Great Place to Work in Vietnam and other Asian countries.
Matching Summary
This position will manage the Customer Service Team by providing clear goals, strategies, and initiatives to ensure achievement of divisional financial and non-financial metrics.
Skills & Requirements
Must-have
7+ years customer service experience
Supply chain or manufacturing background
Cross-functional partnership skills
Data analysis and VOC insights
Order management and fulfillment accuracy
Nice-to-have
Self-motivated and highly dynamic leader
Process excellence expertise
Strategic vision with hands-on problem-solving
Talent pipeline and succession planning
Benchmarking performance across regions
Key Requirements
7+ years of experience in customer service or supply chain
Experience in apparel, footwear, or manufacturing industry
Strong stakeholder management and change leadership capabilities