Customer Support Specialist

L-Acoustics Inc

Marcoussis, France
Fully remote
Remote troubleshooting experience
English written and verbal proficiency
Crm system documentation skills
The role involves providing exceptional service and support to international customers by answering inquiries via phone, email, and chat

Job Summary

  • The role involves providing exceptional service and support to international customers by answering inquiries via phone, email, and chat.
  • Candidates must possess strong problem-solving skills to troubleshoot problems remotely and offer detailed product information.
  • The position is based in Marcoussis, France, with a hybrid work model including two days of home office per week.

Matching Summary

Match Score: 85

The role involves providing exceptional service and support to international customers by answering inquiries via phone, email, and chat.

Skills & Requirements

Must-have

  • Remote troubleshooting experience
  • English written and verbal proficiency
  • CRM system documentation skills
  • International customer support background
  • Microsoft Office and Dynamics 365

Nice-to-have

  • Passion for delivering high-quality service
  • Experience in professional audio industry
  • Empathy and positive attitude
  • Ability to work independently
  • Collaborative team player

Key Requirements

  • Previous experience in customer support role
  • Proficiency in English language
  • Excellent computer skills required

Work Rights

Not specified

Tailored Resume

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