Erp Expert Support

Epicor

Monterrey, Mexico
Hybrid
Excellent verbal communication skills
Strong analytical and troubleshooting abilities
Fluency in english written and spoken
The role involves providing technical support via phone, email, and fax to clients while ensuring high service quality levels

Job Summary

  • The role involves providing technical support via phone, email, and fax to clients while ensuring high service quality levels.
  • Candidates are expected to perform complex testing and troubleshooting functions remotely for manufacturing and finance systems.
  • Epicor offers comprehensive benefits including health coverage, internal mobility opportunities, and free LinkedIn Learning licenses.

Matching Summary

Match Score: 75

The role involves providing technical support via phone, email, and fax to clients while ensuring high service quality levels.

Skills & Requirements

Must-have

  • Excellent verbal communication skills
  • Strong analytical and troubleshooting abilities
  • Fluency in English written and spoken
  • Customer service experience valued
  • Ability to work independently

Nice-to-have

  • Willingness to learn new technologies
  • Service-oriented mindset
  • Experience with Epicor products
  • Manufacturing or supply chain exposure
  • SQL programming knowledge

Key Requirements

  • Degree in Finance, IT, Systems, or Engineering fields
  • Minimum of three years related experience preferred
  • Demonstrated expertise in meeting business needs with technology solutions

Work Rights

Not specified

Tailored Resume

Cover Letter