Cebu J Center Irecruit Engage 2025

Concentrix

Quezon City, Philippines
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • The role requires ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • Candidates must be able to rotate shifts as needed and demonstrate patience in all customer contact situations.

Matching Summary

Match Score: 75

This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment
  • Effective written and verbal communication

Nice-to-have

  • Three to six months relevant experience
  • Empathy and rapport building skills
  • Multi-tasking and flexibility
  • Team collaboration abilities
  • Patience in customer contact situations

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong PC knowledge
  • Dependable with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter