The Retail Bank is the public face of CommBank, delivering a seamless banking experience for personal and small business customers
Job Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for personal and small business customers.
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
Matching Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for personal and small business customers.
Skills & Requirements
Must-have
Build personal connection with customers
Respond to transactional needs
Complete Financial Health Checks
Process loan and credit card applications
Adhere to bank processes and procedures
Capture customer feedback and drive improvement
Nice-to-have
Passion for service excellence
Comfortable working independently
Participate in community events
Act with integrity
Place customer at the center
Key Requirements
Available to cover predetermined roster
Ability to ask the right questions and find solutions