Talent Connect - Shaw 2026

Concentrix

Mandaluyong City, Philippines
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • The role requires tolerance for repetitive work in a fast-paced, high production environment with the ability to rotate shifts as needed.

Matching Summary

Match Score: 75

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment
  • Effective verbal and written communication

Nice-to-have

  • Three to six months relevant experience
  • Empathy and rapport building skills
  • Team collaboration abilities
  • Flexibility to adapt quickly
  • Patience in customer contact situations

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong attention to detail
  • Multi-tasking capabilities
  • Shift rotation availability

Work Rights

Not specified

Tailored Resume

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