Guest Services Representative

BMW of Kansas City South

Kansas City, Missouri, US
On-site
Guest services procedures
Answering phone calls
Customer traffic recording
The Guest Services Representative position at BMW of Kansas City South focuses on providing excellent customer service and administrative support within the sales department. The role includes managing customer traffic, answering calls, and ensuring a warm environment for guests

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, and manages various logs.
  • Walks around the showroom hourly to offer refreshments to guests and helps maintain a clean and comfortable environment, ensuring CSI at or above Company standards.

Matching Summary

Match Score: 85

The Guest Services Representative position at BMW of Kansas City South focuses on providing excellent customer service and administrative support within the sales department. The role includes managing customer traffic, answering calls, and ensuring a warm environment for guests.

Skills & Requirements

Must-have

  • Guest services procedures
  • Answering phone calls
  • Customer traffic recording
  • Report production
  • Maintaining logs
  • Providing refreshments
  • Maintaining a clean environment

Nice-to-have

  • Warm positive and happy environment
  • Demonstrates Core Values
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience
  • Excellent interpersonal communication and organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

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