Senior Director, Client Services & Business Excellence, Asia Pacific
ADP
Kuala Lumpur, Malaysia
On-site
10 years senior leadership experience
Cross-functional project leadership
Site operations management
ADP is seeking a Senior Director for Client Services & Business Excellence in the Asia Pacific region, based in Kuala Lumpur, Malaysia. This leadership role focuses on improving client experience and operational excellence while fostering a culture of collaboration and innovation within a respected global company
Job Summary
This role serves as the Site Leader for Kuala Lumpur with direct responsibility for APAC Client Success Management and Business Excellence.
The position requires driving operational excellence through process improvement, automation, and the adoption of new technologies across the region.
ADP offers a culture that values equity, inclusion, and belonging with best-in-class benefits starting on Day 1.
Matching Summary
Match Score: 85
ADP is seeking a Senior Director for Client Services & Business Excellence in the Asia Pacific region, based in Kuala Lumpur, Malaysia. This leadership role focuses on improving client experience and operational excellence while fostering a culture of collaboration and innovation within a respected global company.
Skills & Requirements
Must-have
10 years senior leadership experience
Cross-functional project leadership
Site operations management
Stakeholder management skills
Client success strategy execution
Nice-to-have
Experience establishing new operations teams
Tertiary degree or higher
Culture of innovation and belonging
Change agent mindset
Diverse team development
Key Requirements
Minimum 10 years in senior leadership positions
Proven success leading cross-functional projects
Track record in highly competitive markets
Strong stakeholder management and problem-solving skills