Head Of Customer And Policy Services (giám Đốc Cấp Cao Quản Lý Khách Hàng & Dịch Vụ Hợp Đồng)
Prudential Corporation Asia Ltd
Ho Chi Minh City, Vietnam
10-year experience in life insurance or banking
5-year management and leadership experience
End-to-end policy servicing operations expertise
The role involves setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence
Job Summary
The role involves setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
Candidates must lead service delivery across customer service, contact centers, complaints, and policy operations while driving continuous improvement in outcomes and costs.
The position requires owning servicing risk and control effectiveness, particularly for high-volume money processes like premium collection and payments.
Matching Summary
The role involves setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
Skills & Requirements
Must-have
10-year experience in Life Insurance or Banking
5-year management and leadership experience
End-to-end policy servicing operations expertise
Digital-first omni-channel service strategy
Risk management and compliance ownership
Nice-to-have
Creative thinking and problem analysis skills
Strong stakeholder management capabilities
Experience with lean standards and automation
Future-ready organizational building
Empathy and customer-oriented mindset
Key Requirements
Master's degree in business administration or related field
10 years experience in Life Insurance/Banking/Finance
5 years experience in management and leadership
Proven history of enhancing customer service satisfaction