Customer Service Lead

Leominster Animal Hospital

Leominster, MA, US
Competitive pyy; performance bonuses available; be...
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service environments
The role involves leading the front desk team to ensure exceptional client experiences and compassionate care for pets and their owners

Job Summary

  • The role involves leading the front desk team to ensure exceptional client experiences and compassionate care for pets and their owners.
  • Responsibilities include coaching staff, managing schedules, handling escalated concerns, and maintaining accurate billing and appointment systems.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive benefits including health insurance and paid time off.

Matching Summary

Match Score: 85

The role involves leading the front desk team to ensure exceptional client experiences and compassionate care for pets and their owners.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service environments

Nice-to-have

  • Veterinary or medical industry background
  • Ability to work in fast-paced settings
  • Passion for animal welfare and client care

Key Requirements

  • Prior supervisory or leadership role experience
  • Proven track record in customer service
  • Veterinary or medical experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter