Scaled Customer Success Manager - Uki

Notion

Dublin, Ireland
Onsite
3+ years experience at fast growing software company
Track record in customer success or account management
Experience managing large volume of accounts
Manage a large portfolio of customers in EMEA while driving adoption and expansion through tailored consultations and training

Job Summary

  • Manage a large portfolio of customers in EMEA while driving adoption and expansion through tailored consultations and training.
  • Serve as the customer's trusted advisor and product expert by hosting sessions to educate users on new use cases.
  • Inform and influence overall growth strategy by identifying strategic customers and proactively addressing underutilization.

Matching Summary

Manage a large portfolio of customers in EMEA while driving adoption and expansion through tailored consultations and training.

Skills & Requirements

Must-have

  • 3+ years experience at fast growing software company
  • Track record in Customer Success or Account Management
  • Experience managing large volume of accounts
  • Growth mindset for nascent team building stage
  • Adaptability to rapidly changing business environment

Nice-to-have

  • Built Customer Success playbooks or processes
  • Experience with scaled program management
  • Campaign building experience using Outreach
  • Prior usage of Notion platform
  • Data curiosity and Salesforce/Gainsight experience
  • First or early hire at a startup
  • Strong technical chops

Key Requirements

  • 3+ years experience at a fast growing software company
  • Proven track record in Customer Success or Account Management
  • Experience managing a large volume of accounts

Work Rights

Not specified

Tailored Resume

Cover Letter