Senior Manager - Customer Success Department Sales Location Montreal, Qc Country Canada Date Posted 06-05-2026

Mayahtt

Montreal, QC, Canada
Competitive base salary; not specified; 100% emplo...
On-site
7+ years customer success experience
French and english communication skills
Salesforce crm system proficiency
The role involves evolving the Customer Success function from a renewals-focused operation into a proactive, value-driven organization measured on Net Revenue Retention

Job Summary

  • The role involves evolving the Customer Success function from a renewals-focused operation into a proactive, value-driven organization measured on Net Revenue Retention.
  • Candidates must possess excellent bilingual communication skills in French and English to interact with colleagues and customers globally.
  • The company offers competitive benefits including 100% employer-paid medical, dental, and vision insurance starting from day one.

Matching Summary

The role involves evolving the Customer Success function from a renewals-focused operation into a proactive, value-driven organization measured on Net Revenue Retention.

Salary

Competitive Base Salary; Not specified; 100% Employer-Paid Benefits

Skills & Requirements

Must-have

  • 7+ years Customer Success experience
  • French and English communication skills
  • Salesforce CRM system proficiency
  • SaaS business model understanding
  • Team leadership and development

Nice-to-have

  • Experience scaling CS functions
  • Proactive renewal management
  • Cross-functional collaboration
  • Data-driven decision making
  • Hybrid work environment

Key Requirements

  • 7+ years of relevant experience
  • Bilingual fluency in French and English
  • Proven track record in SaaS or services
  • Strong leadership capabilities
  • Salesforce experience preferred

Work Rights

Not specified

Tailored Resume

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