Proven track record in enterprise customer service solutions
**
KONE International is seeking a Product Manager for their Customer Service portfolio to lead IT product development and enhance customer engagement through innovative digital solutions. The ideal candidate will have extensive experience in digital product management, particularly within global contexts, and will be responsible for guiding agile teams to deliver measurable business value.
**
Job Summary
KONE is a global leader in elevators, escalators, and building solutions dedicated to improving urban life flow.
The role involves leading the Customer Service portfolio to drive an omnichannel strategy across phone, digital, and self-service channels.
Candidates must have over 10 years of experience in senior product management roles with a focus on agile execution and business value delivery.
Matching Summary
Match Score: 75
**
KONE International is seeking a Product Manager for their Customer Service portfolio to lead IT product development and enhance customer engagement through innovative digital solutions. The ideal candidate will have extensive experience in digital product management, particularly within global contexts, and will be responsible for guiding agile teams to deliver measurable business value.
**
Skills & Requirements
Must-have
10+ years senior product management experience
Experience with Salesforce SAP and Genesys
Proven track record in enterprise customer service solutions
Strong background in agile methodologies and value-driven prioritization
Ability to translate business needs into IT capabilities
Nice-to-have
Knowledge of enterprise architecture and cyber security
Experience in international multisite environments
Familiarity with design thinking techniques
Demonstrated leadership in coaching high-performing teams
Passion for sustainability and digital transformation
Key Requirements
Bachelor's or Master's degree in a relevant field
10+ years of experience in senior product management roles
Proven experience developing enterprise customer service solutions