Base: $60,000—$70,000 usd; bonus/equity: not speci...
On-site
Tier 1 and tier 2 technical support
Troubleshoot hardware, software, network
Install, configure, maintain systems
The IT Helpdesk Specialist serves as the first point of contact for all internal technical support requests, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues
Job Summary
The IT Helpdesk Specialist serves as the first point of contact for all internal technical support requests, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues.
Key responsibilities include providing Tier 1 and Tier 2 technical support for various devices, responding to helpdesk tickets, and supporting Microsoft 365, email systems, VPN access, and remote desktop tools.
The company aims to accelerate electrified transportation and achieve sustainable development, offering outstanding opportunities in an exciting and challenging working environment.
Matching Summary
The IT Helpdesk Specialist serves as the first point of contact for all internal technical support requests, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues.
Salary
Base: $60,000—$70,000 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Tier 1 and Tier 2 technical support
Troubleshoot hardware, software, network
Install, configure, maintain systems
Support Microsoft 365, email, VPN
Document incidents and resolutions
Onboarding/offboarding user accounts
Nice-to-have
Responsive and detail-oriented
Clear, user-friendly communication
Customer-focused mindset
High level of patience and professionalism
Ability to prioritize tasks
Key Requirements
2+ years of experience in IT support
Associate’s or Bachelor’s degree or equivalent experience