Operations Team Leader- Jeddah

Concentrix

Riyadh, Saudi Arabia
**
Day-to-day supervision of call center associates
Coaching team members to achieve performance metrics
Handling escalated customer calls
** Concentrix is seeking an Operations Team Leader in Riyadh, Saudi Arabia, responsible for supervising call center associates and ensuring performance metrics are met through effective coaching and management. The ideal candidate should have an associate's degree, relevant experience, and strong leadership and communication skills. **

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance on a regular basis and developing action plans for improvement.
  • The position involves communicating expectations to employees, conducting team meetings, and providing subject matter expertise in handling escalated customer calls.

Matching Summary

Match Score: 75

** Concentrix is seeking an Operations Team Leader in Riyadh, Saudi Arabia, responsible for supervising call center associates and ensuring performance metrics are met through effective coaching and management. The ideal candidate should have an associate's degree, relevant experience, and strong leadership and communication skills. **

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Coaching team members to achieve performance metrics
  • Handling escalated customer calls
  • Work and attendance monitoring
  • Conducting team meetings

Nice-to-have

  • Ability to work under pressure
  • Strong written and verbal communication skills
  • Willingness to work a flexible schedule
  • Advocating for team members
  • Multi-tasking and prioritization skills

Key Requirements

  • Associate's degree in related field
  • Two to four years of relevant experience
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter