Spg Call Center Team Member, (clearance R Equired, Ts Sci W/poly) San Antonio, Tx, Onsite

Hewlett Packard Enterprise

San Antonio, Texas, United States
Base: usd 92,600 - 213,500 annually; bonus/equity:...
Fully remote
Ts/sci with full scope poly clearance
Us citizenship required
Onsite work in san antonio tx
This onsite role requires a TS/SCI clearance with Full Scope Poly to deliver reactive and proactive technical support for complex business systems

Job Summary

  • This onsite role requires a TS/SCI clearance with Full Scope Poly to deliver reactive and proactive technical support for complex business systems.
  • The position involves resolving technical incidents, mentoring team members, and acting as a trusted advisor for strategic customer accounts.
  • HPE offers comprehensive health benefits, professional development programs, and an inclusive culture that values varied backgrounds.

Matching Summary

This onsite role requires a TS/SCI clearance with Full Scope Poly to deliver reactive and proactive technical support for complex business systems.

Salary

Base: USD 92,600 - 213,500 annually; Bonus/Equity: Variable incentives may also be offered; Benefits: Comprehensive suite supporting physical financial and emotional wellbeing

Skills & Requirements

Must-have

  • TS/SCI with Full Scope Poly clearance
  • US Citizenship required
  • Onsite work in San Antonio TX
  • Level 1 IT support processes
  • ServiceNow Jira Salesforce familiarity
  • LAN/WAN VPN DNS TCP/IP knowledge
  • Air-gapped secure network protocols

Nice-to-have

  • Mentoring less-experienced team members
  • Strategic account relationship growth
  • Value Based Delivery account planning
  • Critical thinking and problem solving
  • Cross-functional collaboration skills
  • Customer expectation management

Key Requirements

  • Bachelor's degree preferred or Associate with 1-3 years experience
  • Must possess active TS/SCI clearance with Full Scope Poly
  • Must be a US Citizen
  • Availability for various fixed day evening and weekend shifts

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter