Role: EUC Support Engineer Start: ASAP Duration: 12 Months Location: Singapore We are seeking a customer-focused EUC Support Engineer to provide end-user computing (EUC) and deskside support services in a dynamic enterprise environment. The role will focus on supporting Windows environments, Microsoft O365 applications, hardware troubleshooting, and VIP/Concierge support while ensuring high-quality user experience and timely issue resolution. Requirements: - Diploma or Degree in Information Technology, Computer Science, or related field. - Minimum 3 years of experience in EUC / Deskside Support roles. - Experience supporting VIP users or Concierge support environments. - Strong customer service and stakeholder management skills. - Ability to work independently and in a team environment. - Customer-centric mindset with a positive and proactive attitude. Strong hands-on experience supporting: - Windows 10 & Windows 11 - Microsoft O365 applications - Desktop and laptop troubleshooting Experience with: - SCCM client installation and troubleshooting - Active Directory - Basic networking concepts - IT incident management tools (preferably ServiceNow/SNOW) Roles and Responsibilities: - Provide deskside and end-user support for Windows 10 & 11 operating systems and Microsoft O365 applications. - Troubleshoot and resolve desktop, laptop, hardware, and software-related issues. - Support installation, configuration, and maintenance of end-user devices and peripherals. - Deliver VIP/Concierge support services for senior business users and stakeholders. - Provide basic troubleshooting for conference room devices, projectors, collaboration tools, and meeting room setups. - Support SCCM client installation, deployment, and troubleshooting activities. - Assist with basic Active Directory administration and user account support. - Perform basic network troubleshooting related to connectivity and end-user access. - Log, track, and update incidents and service requests using ITSM tool