Talent Connect - Specialist, Customer Success

Concentrix

Makati City, Philippines
Not specified; not specified; health insurance, de...
Fully remote
2+ years customer service experience
High-volume calling experience
Sales quota achievement record
The role involves managing a high volume of customer contacts and communications through phone and email daily

Job Summary

  • The role involves managing a high volume of customer contacts and communications through phone and email daily.
  • Employees will conduct health checks at recurring intervals to gauge product satisfaction and value completion.
  • Concentrix offers comprehensive benefits including health insurance, paid time off, and a virtual-first work environment.

Matching Summary

Match Score: 75

The role involves managing a high volume of customer contacts and communications through phone and email daily.

Salary

Not specified; Not specified; Health Insurance, Dental Coverage, Paid Time Off, Life Insurance, Wellness Incentive Program

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • High-volume calling experience
  • Sales quota achievement record
  • MS Office proficiency
  • CRM system experience

Nice-to-have

  • Problem-solving skills
  • Process orientation
  • Willingness to work from home
  • Product knowledge development
  • Team collaboration abilities

Key Requirements

  • 2+ years customer service experience
  • Experience with Salesforce.com or similar CRM
  • Excellent knowledge of MS Office programs
  • Ability to follow call scripts
  • Commutable distance to NCR/Cavite/Rizal/Laguna/Bulacan office

Work Rights

Must be in commutable distance to local office (NCR, Cavite, Rizal, Laguna, Bulacan)

Tailored Resume

Cover Letter