The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services. What will I be doing? As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates. Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment. Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs. Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is se