Customer Service Representative

Balboa Veterinary Medical Center

Cisco, TX, United States
On-site
Professional phone etiquette
Handle emotional clients
Maintain accurate records
Balboa Veterinary Medical Center is seeking a personable Client Service Representative to ensure positive client interactions at their clinic in Cisco, TX. The role involves managing appointments, handling phone calls, and providing administrative support, while delivering excellent customer service in a compassionate environment

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support.

Matching Summary

Match Score: 85

Balboa Veterinary Medical Center is seeking a personable Client Service Representative to ensure positive client interactions at their clinic in Cisco, TX. The role involves managing appointments, handling phone calls, and providing administrative support, while delivering excellent customer service in a compassionate environment.

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Handle emotional clients
  • Maintain accurate records
  • Operate multi-line phone system
  • Process payments accurately

Nice-to-have

  • Personable and skilled
  • Welcoming environment
  • Compassionate and well-mannered
  • Calm in emergency situations

Key Requirements

  • HS Diploma or educational equivalent
  • One year of customer service experience preferred
  • Experience with Veterinary Electronic Medical Records preferred
  • Knowledge of veterinary medical terminology preferred

Work Rights

Not specified

Tailored Resume

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