Bilingual Customer Success Manager

GLOBAL PAYMENT HOLDING COMPANY

Markham, Canada
Base: competitive; incentive: quarterly sales ince...
Hybrid
Bilingual french and english communication
1-2 years b2b sales or customer service experience
Strong negotiation and relationship building skills
The primary purpose of the CSM is to generate revenue, retain existing merchant accounts, and maintain excellent relationships through proactive initiatives

Job Summary

  • The primary purpose of the CSM is to generate revenue, retain existing merchant accounts, and maintain excellent relationships through proactive initiatives.
  • Candidates will be responsible for identifying sales opportunities, managing cross-sells and up-sells, and ensuring a 60% save ratio for retention issues.
  • The role offers a competitive base salary plus quarterly sales incentives with an OTE between $55,000 and $64,000 in a hybrid work model.

Matching Summary

Match Score: 85

The primary purpose of the CSM is to generate revenue, retain existing merchant accounts, and maintain excellent relationships through proactive initiatives.

Salary

Base: Competitive; Incentive: Quarterly sales incentives; OTE: $55,000 - $64,000

Skills & Requirements

Must-have

  • Bilingual French and English communication
  • 1-2 years B2B sales or customer service experience
  • Strong negotiation and relationship building skills
  • Proactive outbound and inbound phone sales
  • Experience with PC applications Word Excel Outlook

Nice-to-have

  • Ability to identify merchant needs using probing skills
  • Effective time management and organizational skills
  • Fast paced and challenging environment adaptability
  • Coaching from top of class sales professionals

Key Requirements

  • High School diploma
  • French and English written and spoken fluency
  • 1-2 years of Sales or B2B customer service experience

Work Rights

Not specified

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