Customer Service Representative

Sunny Acres Pet Resort

Durham, NC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
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Fluent in human and hound
Juggling phones and customers
Answering phones with a smile
** Sunny Acres Pet Resort is seeking a Customer Service Representative in Durham, NC, who is passionate about both pets and people. The role involves providing exceptional service to pet owners, handling customer inquiries, and ensuring a welcoming environment. **

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent).
  • You’ll be on your feet often, must be able to lift 40 lbs, and availability on evenings, weekends, and holidays is required.
  • Responsibilities include welcoming pet parents, answering phones, managing check-ins/check-outs, handling payments, and keeping the lobby clean.

Matching Summary

Match Score: 75

** Sunny Acres Pet Resort is seeking a Customer Service Representative in Durham, NC, who is passionate about both pets and people. The role involves providing exceptional service to pet owners, handling customer inquiries, and ensuring a welcoming environment. **

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k and Pet Insurance

Skills & Requirements

Must-have

  • fluent in human and hound
  • juggling phones and customers
  • answering phones with a smile
  • multi-line phone systems
  • handling cash and cards
  • responding to complaints with patience

Nice-to-have

  • concierge and chaos coordinator
  • occasional muddy paw print
  • charm of a customer service pro
  • heart of a dog mom or dad

Key Requirements

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter