Digital Customer Experience Specialist (temporary)
Barry Callebaut AG
San Pedro Garza Garcia, Nuevo Leon, Mexico
Not specified; not specified; comprehensive benefi...
On-site
3+ years customer experience or digital product experience
Hands-on salesforce and customer portal proficiency
Ability to analyze nps and digital usage data
This role focuses on designing and improving end-to-end digital customer experiences across portals and self-service tools
Job Summary
This role focuses on designing and improving end-to-end digital customer experiences across portals and self-service tools.
The successful candidate will act as the voice of the customer by partnering with Digital, IT, and Commercial teams to turn insights into scalable solutions.
Barry Callebaut offers a competitive salary, workplace flexibility, and a commitment to sustainability through its Forever Chocolate mission.
Matching Summary
This role focuses on designing and improving end-to-end digital customer experiences across portals and self-service tools.
Salary
Not specified; Not specified; Comprehensive benefits package
Skills & Requirements
Must-have
3+ years customer experience or digital product experience
Hands-on Salesforce and customer portal proficiency
Ability to analyze NPS and digital usage data
Nice-to-have
Strong stakeholder management capabilities
Customer-centric mindset with bias toward action
Experience in cross-functional collaboration
Key Requirements
Minimum 3 years of experience in CX, digital product, or customer success