Industry: Healthcare Working hours: 5.5 days, 44 hours Contract: 1 year (Renewable) Perform troubleshooting for desktop, laptop, and client platform related issues Respond promptly to incidents and provide temporary or permanent resolutions Provide timely updates to relevant stakeholders Handle service requests related to client platforms and systems Monitor service levels and ensure SLA requirements are met Maintain and document system configurations and reports Support client platform implementation and upgrade projects Manage system changes through change request processes Provide technical support and advice to users or project teams Perform research and evaluation for client platform tools and systems Gather infrastructure and business requirements for implementation and support Propose and implement improvement plans when required Ensure operational standards and best practices are followed Any ad-hoc duties assigned relevant to the role Requirements: NITEC/Higher NITEC/Diploma in IT, Computer Engineering, or related field Basic knowledge of Windows OS, Microsoft Office, and troubleshooting Good communication and interpersonal skills Able to work independently and in a team environment Willing to work in a healthcare environment Experience in desktop support or IT support will be an added advantage Basic knowledge of networking, hardware, and software support is preferred