Technical Support Specialist

Concentrix

Makati City, Philippines
Minimum of 1 year technical support experience
Strong phone presence and communication skills
Ability to troubleshoot basic customer issues
You will partner with peers and other teams to resolve customer problems in a timely, efficient manner

Job Summary

  • You will partner with peers and other teams to resolve customer problems in a timely, efficient manner.
  • The role involves communicating with customers via inbound phone calls and providing follow-up via outbound calls and emails.
  • You will be trained to triage, direct, and manage customer requests for both product and technical support.

Matching Summary

Match Score: 85

You will partner with peers and other teams to resolve customer problems in a timely, efficient manner.

Skills & Requirements

Must-have

  • Minimum of 1 year technical support experience
  • Strong phone presence and communication skills
  • Ability to troubleshoot basic customer issues

Nice-to-have

  • Knowledge of network infrastructure and connectivity
  • Passionate about helping customers
  • Creative problem solving abilities

Key Requirements

  • 1 year of Technical Support experience
  • Solid computer skills
  • English language proficiency

Work Rights

Not specified

Tailored Resume

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