Ingeniero Intermedio Service Desk

Ikusi

Monterrey, Mexico
Base: not specified; bonus/equity: profit sharing ...
Customer service via telephone
Email communication skills
Ticket management and tracking
The role serves as the primary point of contact between users and support teams for resolving incidents and requests

Job Summary

  • The role serves as the primary point of contact between users and support teams for resolving incidents and requests.
  • Employees are responsible for generating, managing, and following up on tickets until they are fully resolved and closed.
  • The company offers a comprehensive benefits package including full IMSS coverage, profit sharing, and additional paid leave days.

Matching Summary

Match Score: 85

The role serves as the primary point of contact between users and support teams for resolving incidents and requests.

Salary

Base: Not specified; Bonus/Equity: Profit sharing based on results; Benefits: Full IMSS, 15 days aguinaldo, 25% vacation premium

Skills & Requirements

Must-have

  • Customer service via telephone
  • Email communication skills
  • Ticket management and tracking

Nice-to-have

  • Collaboration with support groups
  • Problem-solving aptitude
  • Professional communication style

Key Requirements

  • Education level not specified in text
  • Experience level not specified in text
  • Located in Monterrey, Mexico

Work Rights

Not specified

Tailored Resume

Cover Letter