Reservations Agent/supervisor

Hotel Chadstone Melbourne MGallery

Singapore, Singapore
On-site
Handle telephone and email enquiries
Input booking details accurately into opera pms
Maintain accurate guest histories and reservation records
The role involves handling all reservation enquiries via phone and email while ensuring accurate data entry into the Opera PMS system

Job Summary

  • The role involves handling all reservation enquiries via phone and email while ensuring accurate data entry into the Opera PMS system.
  • Candidates will be responsible for upselling rooms and promoting hotel services to maximize occupancy and revenue.
  • The position requires maintaining confidentiality of guest information and collaborating closely with Front Office and Sales & Marketing teams.

Matching Summary

The role involves handling all reservation enquiries via phone and email while ensuring accurate data entry into the Opera PMS system.

Skills & Requirements

Must-have

  • Handle telephone and email enquiries
  • Input booking details accurately into Opera PMS
  • Maintain accurate guest histories and reservation records
  • Upsell rooms and promote hotel services
  • Work shifts, weekends, and public holidays

Nice-to-have

  • Previous experience in reservations or front office
  • Strong communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Professional appearance and positive attitude

Key Requirements

  • Minimum Diploma in Hospitality, Tourism, or Business Administration
  • Familiarity with Microsoft Office and hotel PMS systems
  • Willingness to work shifts, weekends, and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter