· Ensure daily opening and closing duties in the outlet are properly executed · Overseeing outlet operations and maintaining its operational smoothness · Maintain high productivity, quality, and customer service standards · Respond efficiently and accurately to customer feedback · Recruiting & hiring of restaurant staff · Responsible for induction training and on the job training of new employees and also newly promoted staff · Responsible for employee's performance and discipline · Responsible for achieving target sales and profit levels · Liaise with Central Kitchen and external suppliers for ordering · Manage stock levels of beverage and other related utensils and cutleries · Backend duties: Sales report, stock takes, scheduling etc · Ensuring safety, cleanliness and sanitation standards are adhered to by all staff of the restaurant · Help out at other outlets when needed. · Handle any other duties assigned by Outlet Manager/ Area Manager