Service Delivery Manager

Leonardo Worldwide Corporation

London, United Kingdom
Not specified; benefits: generous leave, pension u...
Hybrid
Developed vetting (dv) clearance eligibility
On-site service delivery in secure environments
Incident and escalation management on site
This role requires Developed Vetting (DV) clearance due to the nature of the secure customer environment supporting national security operations

Job Summary

  • This role requires Developed Vetting (DV) clearance due to the nature of the secure customer environment supporting national security operations.
  • The Service Delivery Manager acts as the primary onsite lead, coordinating incidents and ensuring services remain resilient and compliant within a highly regulated setting.
  • Leonardo offers a comprehensive benefits package including up to 12 additional flexi-days, a pension scheme with up to 15% employer contribution, and free access to online learning courses.

Matching Summary

This role requires Developed Vetting (DV) clearance due to the nature of the secure customer environment supporting national security operations.

Salary

Not specified; Benefits: Generous leave, pension up to 15%, £500 annual flexible benefits, free learning access

Skills & Requirements

Must-have

  • Developed Vetting (DV) clearance eligibility
  • On-site service delivery in secure environments
  • Incident and escalation management on site
  • Experience with Integrated Project Team (IPT) models
  • ITIL service management principles application
  • Leading local operational teams
  • Secure on-premise platform engineering support

Nice-to-have

  • Familiarity with MODCert or defense certification processes
  • Experience with SolarWinds monitoring tools
  • Background in critical national infrastructure
  • Proactive attitude and willingness to learn
  • Strong stakeholder relationship building skills

Key Requirements

  • Must be eligible for Developed Vetting (DV) clearance
  • Proven experience in secure, on-premise service delivery
  • Hands-on incident management within regulated environments
  • Experience leading teams in an IPT model

Work Rights

Must have Developed Vetting (DV) clearance eligibility

Tailored Resume

Cover Letter