Customer Service Assistant Team Leader

St Vincent's Private Hospital Melbourne

Melbourne, Victoria, Australia
Not specified; salary pyckaging available; staff d...
Previous hospital clerical experience
Team leadership or supervisory experience
Experience with staff rostering
This role combines leadership responsibilities with hands-on customer service duties in a dynamic healthcare environment at St Vincent's Private Hospital Melbourne

Job Summary

  • This role combines leadership responsibilities with hands-on customer service duties in a dynamic healthcare environment at St Vincent's Private Hospital Melbourne.
  • The successful candidate will coordinate workflow, assist with staff rostering, and act as the first point of escalation for operational matters while performing approximately 60% of Customer Service Officer duties.
  • The organization offers professional development, salary packaging, discounted gym memberships, and a supportive culture built on mutual trust and respect.

Matching Summary

This role combines leadership responsibilities with hands-on customer service duties in a dynamic healthcare environment at St Vincent's Private Hospital Melbourne.

Salary

Not specified; Salary packaging available; Staff discounts on hospital admissions

Skills & Requirements

Must-have

  • Previous hospital clerical experience
  • Team leadership or supervisory experience
  • Experience with staff rostering
  • Understanding of health fund processes
  • Knowledge of medical terminology

Nice-to-have

  • IBA patient management system experience
  • Strong verbal communication skills
  • Commitment to patient-centred care
  • Proficiency in Microsoft Office applications

Key Requirements

  • National Criminal History Check
  • Working with Children Check
  • Compliance with immunisation policy
  • Full vaccination against COVID-19

Work Rights

Not specified

Tailored Resume

Cover Letter