Service Advisor

Suburban CDJR of Troy

Troy, MI, United States
Not specified
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing repair estimates and costs
Suburban CDJR of Troy is seeking a Service Advisor to facilitate automotive services and repairs by communicating effectively with customers and technicians. The ideal candidate will have previous experience in a service advisor role, a basic mechanical understanding of automobiles, and a strong focus on customer service

Job Summary

  • The role involves initiating automotive services by identifying vehicle performance problems and service requests.
  • You will serve as the primary communicator and liaison between the customer and the technician to ensure needs are met.
  • Responsibilities include developing cost estimates, preparing repair orders, and administering manufacturer warranties for qualifying repairs.

Matching Summary

Match Score: 85

Suburban CDJR of Troy is seeking a Service Advisor to facilitate automotive services and repairs by communicating effectively with customers and technicians. The ideal candidate will have previous experience in a service advisor role, a basic mechanical understanding of automobiles, and a strong focus on customer service.

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing repair estimates and costs
  • Writing repair orders and obtaining signatures
  • Communicating between customers and technicians

Nice-to-have

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician
  • Team player focused on exemplary customer service
  • Basic mechanical understanding of automobiles

Key Requirements

  • Valid driver's license in state of residence
  • Acceptable driving record
  • Previous Service Advisor experience (preferred)
  • Prior automotive technician experience (plus)

Work Rights

Not specified

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