Job Description & Requirements Job Scope • Provide hands-on technical support for computers, printers, network devices, and smart systems within the site. • Install, configure, and maintain workstations and essential business software (Windows and open-source environments). • Perform routine troubleshooting for hardware, network, and connectivity issues. • Maintain system uptime, file sharing, and basic data backup processes. • Keep IT assets, cabling, and documentation well-organised and up to date. • Support CCTV, access control, and smart/IoT devices when required. • Work closely with the IT Manager to implement improvements, adopt open technologies, and streamline operations. Requirements • Min Higher Nitec in IT Systems and Network. • Basic knowledge of PC hardware, networking, and common operating systems. • Prior experience in IT support or system setup preferred. • Comfortable learning new tools and platforms (e.g. LibreOffice, Linux, open-source utilities). • Strong problem-solving attitude — able to investigate, test, and learn independently. • Organised and methodical, keeps records and follows process documentation. • Communicates clearly and can explain issues in plain language to non-technical users.