Job Summary

• This role provides first-line technical product support for internal teams, property teams, and residents to ensure reliable system performance.
• The position requires collaborating with Product, Engineering, and Operations teams to resolve defects and improve product functionality.
• Candidates will benefit from a hybrid work model requiring four days in the Cleveland corporate office, along with full benefits and a 401(k) match.

Matching Summary

Salary

Base: $57,900 - $81,165 annually; Bonus/Equity: Great Incentives not specified; Benefits: Full benefits package, generous PTO, 401(k) with company match

Skills & Requirements

Key Requirements

• Bachelor's degree in Computer Science or Engineering
• 3-4 years of Product or Application Support experience
• 1-2 years of Property Management Technology Support preferred
• 1-2 years of Technology Support and Customer Service preferred

Work Rights