The Customer Order Specialist plays an integral role in working with pre-need client families via phone and email
Job Summary
The Customer Order Specialist plays an integral role in working with pre-need client families via phone and email.
This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.
Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design.
Matching Summary
The Customer Order Specialist plays an integral role in working with pre-need client families via phone and email.
Skills & Requirements
Must-have
Customer service via phone and email
Concept design and layout of memorials
Uphold established standards
Maintain accuracy and integrity
Properly maintain artwork and image files
Work indoors during all seasons
Sitting continuously for many hours
Nice-to-have
High energy level and positive attitude
Work well as part of a cohesive team
Key Requirements
High school diploma or equivalent
One year of customer service or call-center experience
Microsoft Office software including Excel, Outlook and Word