Technical Research Specialist - Streaming & Devices

Netflix

Amsterdam, Netherlands
On-site
5+ years technical support experience
Sql and data analysis skills
Zendesk jira kibana tableau proficiency
The Technical Research team manages technical issues escalated through customer support channels while collaborating with engineering teams to resolve member-impacting problems

Job Summary

  • The Technical Research team manages technical issues escalated through customer support channels while collaborating with engineering teams to resolve member-impacting problems.
  • Responsibilities include leading the full lifecycle of incident resolution, utilizing automation tools like Zendesk and Slack, and performing advanced troubleshooting on Android and iOS platforms.
  • The role requires using systems analysis techniques including SQL queries and visualizations in Kibana and Tableau to monitor incidents and prioritize issues based on data-driven insights.

Matching Summary

The Technical Research team manages technical issues escalated through customer support channels while collaborating with engineering teams to resolve member-impacting problems.

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • SQL and data analysis skills
  • Zendesk Jira Kibana Tableau proficiency
  • Streaming platform troubleshooting expertise
  • Incident management lifecycle leadership

Nice-to-have

  • AWS cloud solutions familiarity
  • Python or Java coding knowledge
  • ITIL framework understanding
  • Streaming live gaming billing experience
  • Additional language proficiency

Key Requirements

  • 5+ years experience in technical support
  • Background in IT application support
  • Proficiency with Google Workspace and JIRA
  • Experience supporting CRM and CMS applications

Work Rights

Not specified

Tailored Resume

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