Global Customer Experience & Business Transformation Sr. Manager
AMGEN
Lisbon, Portugal
7-10 years leadership experience
Sap s/4hana otc expertise
Salesforce system knowledge
This role is responsible for designing and delivering a fit-for-purpose Order-to-Cash and customer experience strategy that integrates organization, process, technology, and data
Job Summary
This role is responsible for designing and delivering a fit-for-purpose Order-to-Cash and customer experience strategy that integrates organization, process, technology, and data.
The position will drive the SAP S/4Hana transition while modernizing service quality, expanding automation, and scaling digital capabilities across global regions.
Candidates must have a consistent track record of leading global, cross-functional teams and delivering results through innovation, collaboration, and operational structure.
Matching Summary
This role is responsible for designing and delivering a fit-for-purpose Order-to-Cash and customer experience strategy that integrates organization, process, technology, and data.
Skills & Requirements
Must-have
7-10 years leadership experience
SAP S/4HANA OTC expertise
Salesforce system knowledge
Global cross-functional team management
Order-to-Cash strategy development
Nice-to-have
Data-driven decision making skills
Strong analytical and storytelling abilities
Experience with digital supply chain technologies
Ability to simplify complex global messaging
Proven track record in organizational transformation
Key Requirements
7-10 years of leadership experience
Deep expertise in SAP S/4HANA OTC
5+ years collaborating across global regions
Strong capability in digital supply chain technologies