Support the development and implementation of Service Management and quality governance frameworks within Darwin Services, ensuring teams are trained and prepared to meet operational objectives
Job Summary
Support the development and implementation of Service Management and quality governance frameworks within Darwin Services, ensuring teams are trained and prepared to meet operational objectives.
Leverage data-driven insights and feedback to identify opportunities for efficiency and improvement, conduct quality checks, facilitate root cause analysis, and perform regular audits of client interactions.
The role offers professional development opportunities, a vibrant and inclusive culture, a flexible benefits package, generous time off, and a performance bonus scheme.
Matching Summary
Support the development and implementation of Service Management and quality governance frameworks within Darwin Services, ensuring teams are trained and prepared to meet operational objectives.
Skills & Requirements
Must-have
Service Management processes
quality governance frameworks
data-driven insights
cross-functional collaboration
client service excellence
process documentation and training
Nice-to-have
proactive 'Just Do It' mindset
solution-oriented mindset
experience in fast-paced roles
ability to manage ambiguity
Zendesk reporting and analytics
Key Requirements
Bachelor’s degree or equivalent experience
Excellent written and verbal communication in Romanian and English