Job Description Represent the Company in a professional manner as a front line employee Identifying and responding to customers’ needs by providing accurate information and advice Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution Coordination with internal and external stakeholders like customers, contactors, workshop & etc Prepare quotation and raise Work Orders accordingly Raise job orders to workshops & contractors Liaise with controllers & contractors on service/repair quality and price of work Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers Update the service/repair schedule and vehicle collection with customers To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines Escalate more pressing issues to Supervisors. Perform ad hoc duties as assigned by Supervisors Requirements GCE 'O' Levels or equivalent qualifications Able to work under pressure, multi-task, prioritize and manage time effectively Meticulous and has a good work ethic Relevant customer service / administrative / support function experience (preferably automotive industry) MS Office Skills Familiar with CRM system advantageous (Maximo) Attentive, adaptable and responsible with good communication skills