Customer Service Representative (dutch-speaking) - Digital Wallet

Concentrix

Lisbon, Portugal
Competitive salary; performance bonus available; f...
Fully remote
Dutch language proficiency c1 level
English language proficiency b2 level
Experience in fast-paced customer service
Deliver exceptional support to customers via phone, chat, and email representing a leading digital wallet

Job Summary

  • Deliver exceptional support to customers via phone, chat, and email representing a leading digital wallet.
  • The role offers full work-from-home flexibility based in Lisbon, Portugal with on-site training.
  • Concentrix provides free learning and leadership development programs with over 80% of managers promoted from within.

Matching Summary

Match Score: 75

Deliver exceptional support to customers via phone, chat, and email representing a leading digital wallet.

Salary

Competitive salary; Performance bonus available; Full paid training included

Skills & Requirements

Must-have

  • Dutch language proficiency C1 level
  • English language proficiency B2 level
  • Experience in fast-paced customer service
  • CRM system documentation skills
  • Digital wallet product knowledge

Nice-to-have

  • Experience in financial services industry
  • Experience with transaction processors
  • Strong problem-solving mindset
  • Creative solution-oriented approach
  • High school diploma equivalent

Key Requirements

  • C1 Dutch written and oral
  • B2 English level
  • 1 year customer service experience preferred
  • Legal authorization to work in Portugal

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter