Client Concierge

VCA Veterinary Specialty and Emergency Center of Kalamazoo

Portage, MI, US
Competitive compensation; comprehensive benefits p...
Manage client-related matters
Explain stat form to clients
Use empathy and de-escalation techniques
The role involves collaborating directly with the CSR team to manage all client-related matters and providing patient updates

Job Summary

  • The role involves collaborating directly with the CSR team to manage all client-related matters and providing patient updates.
  • Employees are encouraged to explore career opportunities in veterinary medicine within an inclusive and supportive work environment.
  • The position offers competitive compensation along with a comprehensive benefits package including medical, dental, vision, and paid vacation.

Matching Summary

The role involves collaborating directly with the CSR team to manage all client-related matters and providing patient updates.

Salary

Competitive compensation; Comprehensive benefits package including medical, dental, vision, 401(k); Not specified

Skills & Requirements

Must-have

  • Manage client-related matters
  • Explain Stat Form to clients
  • Use empathy and de-escalation techniques
  • Monitor electronic whiteboards
  • Collaborate with hospital departments

Nice-to-have

  • Build rapport with distressed clients
  • Provide hospitality needs support
  • Customize communication protocols
  • Flexible scheduling availability
  • Inclusive work environment focus

Work Rights

Not specified

Tailored Resume

Cover Letter