Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects. Position: Desktop Support Specialist Job Responsibilities: Must have overall 5+ years working experience in Desktop Support 3+ years working experience in Assisting VIP users end-to-end. Provide support on IT request and break-fix to employees in person and through phone calls, chats and emails. Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting. Respond quickly to cyber, malware alerts and location outages. Utilizeremote support tools to diagnose and resolve desktop issues efficiently, regardless of user location. Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge. User Coaching: Conduct one-on-one or group training sessions to help users improve their technical skills and better understand the tools and applications they use. Self-Service Adoption: Promote and increase the adoption of user self-service tools and resources, reducing the dependency on direct IT support. Office 365 Consulting: Serve as a consultant for Office 365 products, assisting users in maximizing the benefits of tools such as Outlook, Teams, OneDrive, SharePoint, and other Office 365 applications. Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events. Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems. Perform regular maintenance and testing of AV equipment to ensure